Tag: Medical

Reception Manager, Medical Receptionist, Performance Administrator – Firs House
Firs House Surgery are recruiting for these roles.
Reception Manager to be responsible for overseeing the reception team ensuring practice standards for patient facing and administrative tasks are completed to accepted practice standards. Application deadline: 25/02/2022 Expected start date: 04/04/2022
Medical Receptionist Answering the telephone and dealing with enquiries in a polite and efficient manner. Booking appointments from phone/verbal requests using clinical computer systems. Receiving patients at the front desk in a friendly and cheerful manner and checking them in on the computer. Signpost patients to the service which best meets their health and wellbeing needs in logical and non-disruptive manner. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Application deadline: 25/02/202s Expected start date: 21/03/2022
Performance Administrator to maintain and adapt the chronic disease recall programme to ensure patients are recalled in a timely, efficient way, ensuring an even spread of workload as much as possible. Construct and run searches and coordinate recall activities to ensure the identification of eligible patients (in accordance with contractual or national guidelines) and ensure they are recalled into the surgery. Coordinate the register maintenance and/or recall of other non-QOF clinical registers e.g. PSA monitoring, cervical screening, coil insertion, health checks, and medication monitoring etc. Application deadline: 25/02/2022 Expected start date: 04/04/2022
See all Jobs at Firs House Surgery
09/02/2022
Medical Receptionist – Firs House
Firs House Surgery are recruiting via Indeed for this role.
Medical Receptionist, while previous reception experience and/or working in a GP practice is preferred, full training will be given. Part-time 23 hours per week. Application deadline: 29/10/2021
See all Jobs at Firs House Surgery
14/10/2021
Medical Secretary, Medical Receptionist – Firs House
Firs House Surgery are recruiting for 4 roles including these.
Medical Secretary with experience in audio-typing, excellent attention to detail and who can prioritise and can work to deadlines. Previous experience working within a GP practice is preferred and knowledge of EMIS would be an advantage, however, full training is provided. The role is for 17 hours per week:
- Wednesday 08:00 – 17:30hrs
- Friday 08:00 – 17:30hrs
Medical Receptionist with experience in customer service, excellent listening and communication skills, and who can work in a pressurised environment. Previous experience working within a GP practice is preferred and knowledge of EMIS would be an advantage, however, full training is provided. The role is for 28 hours per week:
- Monday 08:00 – 13:00hrs
- Tuesday 08:00 – 18:00hrs
- Wednesday 08:00 – 13:00hrs
- Friday 08:00 – 18:00hrs
They are also looking for Bank/Casual Receptionist who would be prepared to offer causal cover during the summer and other school holidays. Applications from University students considered.
See all Jobs at Firs House Surgery
09/06/2021
Tempers fray as Firs House surgery battles with caseload
Demand for GP services is up by 50% since last year, yet staff struggling to cope with the volume of work are still facing hostility and abuse from some patients.
Firs House surgery continues to be the target of “derogatory, unfounded and sometimes aggressive and threatening comments” as patients’ frustrations boil over at the constraints on medical care created by the pandemic.
Demand for medical services in the village has grown by 50% since March 2020 and to cope with the extra work, face to face appointments have had to be limited to those assessed as having the greatest clinical need.
But not everyone is happy with the emergency arrangements. While most patients have expressed gratitude for the care the surgery has continued to provide throughout the Covid-19 crisis, the negative behaviours directed at surgery staff that HI HUB reported in March continue.
Threats, inappropriate demands, shouting and swearing, and personal insults have all been thrown at staff working flat out to provide patient care.
Overworked
Firs House is leading the Covid vaccination programme in the area for a Primary Care Network of GP Practices and the team staffing the local community vaccination hubs in Milton and Over are often doing so in addition to their day jobs, sometimes working shifts at weekends, on their days off and during their annual leave.
Organising, planning and running these clinics takes a huge amount of time away from both clinical and admin staff, who at the same time, are under huge pressure from the public to deliver ‘service as usual’.
Insulting comments such as “your service is disgusting” and “this is not good enough” have led the surgery to remind people on Facebook that “our reception staff cannot create appointments where we do not have clinicians.”
Having to deal with patient hostility has been “incredibly disheartening” for the team, the surgery says, as are “inaccurate social media posts from people who have made no attempt to contact the surgery to resolve issues they may be experiencing.”
They said: “We hope you can understand why we find the suggestion that ‘GP’s are not working hard enough’, or ‘not at all’ as claimed on some media platforms, is offensive, irresponsible and not reflective of the vast majority of practices across England.
“Please understand that every member of the practice team has gone above and beyond, sometimes at the cost to themselves and their family, to ensure that the patients get the best possible care that we can deliver.”
Additional information and full contact details for Firs House Surgery can be found at their website.
20/05/2021