Bus users in H&I are set to benefit from a new scheme designed to enable bus travel without barriers.
Acknowledging that not all personal needs or disabilities are visible or immediately apparent, Stagecoach – which runs the number 8 bus route as well as the guided busway and park and ride buses – is introducing a new Journey Assistance Card that passengers can show to seek assistance on their journey.
The scheme is free for all Cambridgeshire residents who may need extra or specific help and support to travel on the bus. Stagecoach’s Journey Assistance Card will give the driver additional information and enable them to make sure the customer gets any extra assistance that they need. The range of cards read:
- Please be patient I am visually impaired
- Please give me time to sit in case I fall down
- Please speak slowly and face me to help me hear better
- Please count my change for me
- Please be patient, I am deaf
- Please tell me when we reach my stop
- Please speak slowly, I am hard of hearing
- Please be patient, I have a hidden disability
- Please be patient, I have difficulty speaking
- Please scan my pass for me
- Please help me find a seat
- Please let me know when we get to…
The bus operator is encouraging residents who may know of a bus passenger who would benefit from an Assistance Card to order them online here.
Ross Barton, Operations Director of Stagecoach East, said: “Our drivers pride themselves on offering the best possible service, but we know that sometimes our customers can be nervous to explain what they need, so our Journey Assistance Cards can really help to make the journey that bit easier”.
To apply for, renew, or replace a concessionary bus pass visit here.
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