Instanda, an insurance software provider based on the Vision Park, are recruiting for 4 roles including this one.
Platform Service Lead to join the Platform Support Team. Reporting to the Head of Platform Services, this a new position focusing on a wide range of responsibilities which effect clients. This role will oversee the client facing Platform Support team, including mentoring, coaching and owning the quality of the service provided. Also management of Training and Documentation of the product for clients, escalations and service improvement will fall under the remit of this role. This role will continue to evolve and grow based on the successful candidate’s experiences and contributions.